Streamline processes, cut costs, provide high-quality services to citizens – the demands on the public sector are greater than ever. To help government agencies rise to these challenges, T-Systems offers an end-to-end ICT portfolio tailored precisely to their needs, including state-of-the-art communications technology and innovative, one-stop e-government solutions. At the national level, customers can implement highly secure networks, select IT packages tailored to public sector processes, and access support for strategic e-government initiatives and security programs. At the local level, too, T-Systems’ comprehensive offering addresses a host of needs – whether customers wish to implement a regional network, launch an Internet portal or hotline, enhance processes or improve HR management. T-Systems solutions also extend to digital case management systems, as well as support for implementing the European Services Directive, and introducing a single contact number for all government agencies.
Applying accounting methods proven in the private sector
T-Systems carefully tailors its solutions to the real-world needs of government agencies. For example, the ICT experts have introduced an SAP system in the German federal state of North Rhine-Westphalia to support double-entry bookkeeping as part of the major EPOS.NRW project.
Digital records make processes faster and more user-friendly, while enhancing transparency and cost-efficiency. T-Systems’ expertise in this area has been proven across a wide range of projects – particularly when it comes to providing electronic support for government agency processes, and the integration of back-end systems such as SAP.
Further success stories include creating Internet portals for government agencies, implementing highly secure networks and designing a host of other IT solutions geared to public-sector imperatives. Plus, T-Systems offers support for implementing the European Services Directive and introducing a single contact number for government agencies. With the help of the ICT experts, the German Federal Employment Agency (BfA) enhanced its IT processes – so much so that the quality of problem identification and resolution is now on par with private sector levels.