Customer Experience Management Automotive, the connection between OEM, dealer, garage and customer
The digitalized and mobilization of business processes is the challenge facing the automotive sector. Only those who offer the best sales and aftersales services and who distinguish themselves through new customer orientated services will survive. This is where the CEM digital platform comes into play – mobile and around the clock.
CEM Services allows maximum transparency, optimized lead generation and improved service processes in the automotive sector.
Presentation given by Dr. Ferri Abolhassan at the China Germany ICT Summit at CeBIT.
Top Chinese and German representatives from business and politics discussed the most significant technology trends.
Experts from IDC and T-Systems discuss how CIOs can overcome the challenge of a multi-cloud environment.
The Science Cloud idea is becoming a reality – with Helix Nebula.
Connectivity helps to understand customer needs and create proximity