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Heike Riedinger
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Service Desk & Onsite Services

A combination of services via phone, email and on-site keep repair times to a minimum. The service also includes self-service portals that users can turn to fix minor errors themselves.
Overview
High ICT infrastructure availability and short repair times are important to companies of any size. Professional service teams need to be able to fix errors involving desktop workstations, applications, fixed-line and wireless communication networks fast and reliably. A user help desk and on-site service are a definite must.

Outsourcing help desk services

But is a help desk more affordable and faster than outsourcing the service? Technology is becoming increasingly complex, making it more difficult for companies to employ the necessary range of qualified software and hardware experts. This particularly holds true for companies with numerous locations in several countries.

Qualified first-level support

With Service Desk and Onsite Services, T-Systems offers a package that includes user help desks, remote services and on-site services. Users can get help fast via phone and email as well as through self-service portals and on-site service. Qualified first-level support employees solve around two-thirds of user requests, often via remotely accessing the computer or application. T-Systems has service experts in more than 70 countries. Customers benefit from low costs thanks to economies of scale and flexible price models.
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