Within a single organization, there can be hundreds, even thousands, of desktop PCs, each with its own configuration. Managing hardware and software devours a huge amount of time and money – it can swallow as much as 50 percent of the annual IT budget. One of the greatest expenses is on-site maintenance. Forrester states that this can cost up to eight times more than telephone support via service desks. Standardized ICT packages, virtualization, and outsourcing can streamline complex desktop environments. T-Systems offers three role-based solutions that support the needs of 80 percent of users. And they are perfect for hotdesking: the virtual interface always looks the same – no matter what device the user logs on to. And additional applications can be ordered beyond the standard package.
Conventional desktop PCs, thin clients, and mobile solutions
Managed Workplace Services cut through the complexity of desktop landscapes – with three standardized hardware and software combinations. These solutions support the needs of around 80 percent of users, “out of the box”.
The first package is for customer service and support staff – it consists of a thin client that receives data and apps from a data center via the cloud. The second provides a conventional desktop PC with ample processing power. Software can therefore be installed directly on the computer – including applications that require significant CPU power – such as CAD systems and video-editing suites. The third offering is tailored to the needs of employees on the go. It provides support for smartphones, notebooks and tablet PCs. Employees use a VPN to access their personal virtual desktops.