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Heike Riedinger
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Onsite Services
End-to-end support framework for service processes

From the initial installation to relocations to replacement of PCs, telephones, smartphones and other devices - continuous on-site servicing and maintenance of the ICT infrastructure ensures stable business processes.
Overview
According to Aberdeen Research, the average time-t-recovery after an application outage is 4.7 hours, while best-in-class providers achieve an average of 1.3 hours. Market researchers Coleman Parkes found that typically, companies suffer 14 hours of IT downtime a year, and unreliable IT systems cost European businesses an average of €263,347 per annum. Coleman Parkes state that German-based enterprises lose some four billion euros in revenue annually through IT outages. Regular maintenance at the customer site minimizes the risk of downtime. Combined with telephone and remote assistance, Onsite Services create an end-to-end support framework for service processes. This T-Systems offering is currently delivered to 70 countries, either centrally for multiple customers, or directly at the customer's location. Economies of scale and flexible pricing models combine to deliver lower costs. In addition, there is a single point of contact for all ICT issues and customers do not need to invest in a service organization of their own. At year-end 2011, 4,600 T-Systems employees worldwide were responsible for more than 1.5 million desktops.

Vendor-independent expertise at the customer site – for all leading technologies

Onsite specialists can, for example, provide services for the entire hardware landscape – from initial installation, relocations and replacement of PCs, telephones, smart phones and other devices, to eco-friendly disposal. The end-to-end offering includes maintenance and repair of all local-area (LAN) and wide-area (WAN) network and telecommunications components, encompassing server infrastructures. Services are entirely vendor-independent, and available for all leading technology, hardware and software products. Last but not least, the onsite experts support companies with their migration processes and the adoption of new technologies and paradigms, such as cloud services, virtualization, and bring your own device (BYOD).

How do Onsite Services benefit my business?

Business growth

Costs

Technology

Operations

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