All-Inclusive Outsourcing

One Europe, one IT infrastructure: T-Mobile is merging its previously disparate IT infrastructures in its five core European countries – leading to markedly lower IT costs that strengthens its competitive edge.

Since last year, T-Mobile has had a new primary outsourcing partner in Europe: T-Systems. Since then, the ICT service provider consolidated the various IT landscapes of the mobile phone company in Great Britain, the Netherlands, Austria, the Czech Republic, and of course Germany, and brought them all together onto a uniform basis. At this time, it will not only take over the IT services that T-Mobile itself provided to date. It will also assume those services that were provided in the past by suppliers outside of the corporate group. Admittedly, the heat is on: By the end of the year, the other national companies expect to benefit from an equally high level of IT outsourcing, as T-Mobile Germany has for years. In more definitive terms, the partnership includes the operation of all desktop services and all IT applications, including customer and accounting management as well as resource planning. The advantages of this all-inclusive package are obvious: The mobile phone company no longer has to manage entire IT process chains – including the operation of the application – by itself. Instead, it obtains a Europe-wide, homogenous IT-infrastructure with uniform service levels from a single source. The result: Greater flexibility, extensive synergies, and significant reductions in its IT budget. Ultimately to the benefit of its own customers. T-Mobile can pass on the IT cost savings to customers, or invest in new products and services.

“We want to lower our operating costs, raise our service quality and sharpen our competitive edge,” says Dr. Steffen Roehn, Executive Committee Member of T-mobile International. “We will achieve this goal only through a Europe-wide, consolidated information and communications technology, and with a service provider who guarantees us the highest service standard.”