New, cost-effective systems and services for Commerzbank

The customer

Commerzbank is a major player in the banking world, and one of Germany’s leading financial institutions, with 25,000 employees at its headquarters in Frankfurt, at 800 branch offices, and at national subsidiaries. It also has a further 7,000 staff at international units across the world. Commerzbank offers integrated financial services for retail customers, and for businesses of all sizes. In the highly competitive world of banking, the right IT resources can create that all-important edge. And Commerzbank leverages this potential for its desktop services. And after an intensive, rigorous selection process, with bids from ten leading IT service providers, Commerzbank opted for T-Systems.

The challenge

The desktop system landscape at Commerzbank had reached the end of its lifecycle. Maintenance and repairs were becoming unacceptable cost drivers, and completely new technology was needed. Commerzbank wanted to replace all PCs across Germany within 12 months, and at the same time, ensure the provision of on-site maintenance. What’s more, just 14 days after the contract came into force, the provider would have to commence maintenance of legacy hardware. This represented a huge challenge, especially given the tight time frame, and the fact that this was the first time the two organizations had worked together. But it was a complete success. Primarily because both sides established rapid, frank and highly professional communications channels.

The T-Systems solution

The provision and maintenance of desktop systems is part of the Managed Desktop Services portfolio from T-Systems - an end-to-end offering for the entire lifecycle.

The Deutsche Telekom subsidiary installed new PCs, notebooks, monitors and keyboards at Commerzbank headquarters in Frankfurt and at more than 800 branches throughout Germany. A key requirement was that ongoing bank activities should not be disrupted. This was achieved by means of pre-configured hardware and the phased replacement of legacy systems.

Customer benefits

Commerzbank now enjoys a standardized, stateof-the-art desktop infrastructure. The new systems offer much better performance than the legacy devices. And they are also more cost-effective, as there is far less need for repair and maintenance work.

Commerzbank benefits from the economies of scale that T-Systems can provide, and from highly standardized and much more efficient tools and processes. This is because T-Systems manages 1.4 million desktop systems across the world.With this expertise and experience, and the relevant service network, T-Systems is also in position to deliver on-site maintenance on an international scale -rapidly and flexibly, wherever and whenever it is needed.

Commerzbank employees have the reliable, highquality desktop tools they require to provide their customers with the best in financial services.