T-Systems develops new service solution

BMW is up to par when it comes to reliability. This year, a total of four BMW models ranked among the top 10 on the ADAC emergency road services rankings. The X3 even received the "Yellow Angel 2008" award.

Despite this success, BMW continues to perfect its service quality. If an on-board computer identifies a deviation when checking data such as the oil or brake pads, the car independently notifies the back-end systems at BMW headquarters via a wireless connection. There, the data is analyzed and the system contacts the customer's preferred BMW service partner. The service partner notifies the car owner of the work that needs to be done and then schedules an appointment at the repair shop upon the customer's request. The BMW service partners already know what work needs to be done to the car, which enables them to better plan, order or procure the necessary replacement parts. And car owners will be pleased with even faster repair service.

BMW TeleServices in new models

T-Systems developed and tested the service solution in collaboration with BMW. This service solution is unique worldwide. A switchboard developed by T-Systems steers the entire data exchange and functions as the hub between the cars, the BMW service partners and the central server. The high-end car manufacturer will be initially rolling out BMW TeleServices in the new models in Germany, Austria and France. Other markets will follow.