Telecommunications & Utilities – Providing customer-centered next generation services

Customer-Centric Fulfillment automates provision of personalizable convergent services

T-Systems supports telecommunications companies in the fully automated provision of next generation services. The solution comprises the fast, flexible generation of services and the contracting of the services via end customer portals, as well as the activation and billing of the services. End customers can personalize the services and use them via different access channels.

For this purpose, T‑Systems provides the services no longer dependent on a network but rather customer-centered via the desired access networks. With Customer-Centric Fulfillment, T-Systems has developed an IT-based solution that automates all sub-steps of the fulfillment, making it possible to provide the services quickly and flexibly.

Customer-Centric Fulfillment relies on a service-oriented architecture in which existing systems – where economically rational – can still be used. Where individual steps of the fulfillment require the use of additional system products or the replacement of old ones, T-Systems identifies the best products in each case integrates them step by step into the platform. In this way telecommunications companies achieve a maximum of flexibility, openness and reliability in their next generation services over the long haul.

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