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Many roads lead to Rome
August 28, 2009
Page 2: Successfully integrating UCC into systems
One example of this is integrating a repair service into a UCC solution. This makes it possible to more effectively plan field service by using a mobile solution to seamlessly integrate employees into the company's processes. After completing a job, the technician enters the necessary data into his end-device while still on site and sends this information to headquarters, where an invoice is generated automatically. This helps companies to significantly save on costs.
Another example is a Scandinavian bank that equipped all of its branches with a video conferencing solution linked to a status feature. Bank customers can "visit" the branch of their choice and speak with a teller via video. This service increases customer loyalty and makes it easier to attract new customers who would go to the competitor around the corner were it not for the bank's immediate service.
System integrator required
Integrating UCC into your
ITIT (= Information Technology)
Information Technology (IT) is a collective term for information and data processing and the hardware and software used for this purpose.
landscape requires the help of a system integrator. There are many providers who can integrate a UCC solution's traditional communications features into your existing infrastructure. But more far-reaching knowledge is needed to integrate UCC into the
ICTICTInformation and Communication Technology. These two terms began to be combined in the 1980s to emphasize the growing convergence between the two technologies.
environment. In addition to the extent of integration, the way the solution is used and open interfaces for gradually connecting other solutions are decisive for the success of UCC projects. The talks IDC has with IT managers about UCC are proof of an increasing integration trend. Project planning, logistics optimization, order entry, route assignment, news management, scheduling and employee availability: UCC projects are increasingly being targeted at business processes.
