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Unified Communications
- OverviewOverview
- TechnologyTechnology
- Potential savingsPotential savings
- Success storiesSuccess stories
Overview
Unified communications: Seamless collaboration
Communication problems can interrupt seamless workflows. And geographically dispersed projects can be implemented more efficiently, when team members can cooperate virtually, as if they were actually sitting next to one another. Unified Communications (UC) integrates all communication channels – including voice, fax, email, video, and instant messaging – into a single interface. This can be leveraged via any device. Tools for web collaboration and document sharing are a key element of the solution, as are presence information and web conferencing at the click of a mouse.
Unified Communications: Our offering at a glance
Our current fact sheet gives you the lowdown on our Voice over IP, desktop video, web conferencing and virtual collaboration services. Read the fact sheet
Unified Communications saves time and money
You urgently need a colleague’s input, but you just can’t reach him. Sound familiar? Studies have shown that employees spend an average of 15 minutes a day trying and failing to contact people. But this waste of valuable time can be prevented: with presence information or unified messaging. Find out more by watching our Unified Communication & Collaboration Video 1.
Unified communications channels
Make communications and collaboration simpler, more transparent and more effective: with a secure, unified solution combining voice, data and desktop video communications. Constantly updated presence information enables team members to see who is available and how they can best be reached. Then they can use Web conferencing to work together in real time, whatever their locations. Want to know how that works? Discover more in our Unified Communication & Collaboration Video 2.
Unified Communications: the smart solution
Unified Communication & Collaboration (UCC) forges closer links between company departments and with customers and partners, opening up a host of new opportunities. For example, it enables enterprises to provide very customer-centric consulting or advice. What’s more, teams of developers from different companies can work together in virtual project rooms without having to give each other access to their IT systems. Find out more in our Unified Communication & Collaboration Video 3.
Unified Communications: Teamwork goes digital
In successful companies, the best people from across the world come together to work on each project. In virtual rooms. To communicate as efficiently as possible and ensure projects, workflows and services are delivered faster and better. Find out everything you need to know about Unified Communications, web conferencing and collaboration in our brochure.
Interview: The operating system of the future
Don Tapscott calls for a peer-to-peer reboot to turn the world economy into a single, giant wiki. A world in which hierarchies lose significance, and in which transparency becomes absolutely vital to enterprises’ survival. Read the interview
Video: Coordinate projects around the world in real-time with Unified Communications & Collaboration
Discover color-coded presence information, web conferencing at the touch of a button and online document sharing: in this video, Frank Westermann, Head of Sales and Solution Marketing, explains how web collaboration is leading to faster decision-making. Watch the video
Technology
All-IP networks: Voice, data and video on one platform
T-Systems' UC solution offers managed UC services on the basis of Cisco UC Manager, Microsoft Lync Server or Siemens OpenScape. Customers can decide whether the servers are operated from T-Systems data centers or at the customer's site. In addition to central applications, the complete package includes hardware and devices and their management, plus gateways to public networks. As a result, the UC solution can be integrated into complex existing IT infrastructures. It is based on an all-IP network that combines all voice and data streams.
Interview: When it comes to remote access solutions, protecting applications is not enough
Mobile access to Unified Communications solutions needs to meet the highest standards to ensure operational stability and data integrity. Frank Stuth, a consultant at T-Systems Security Engineering highlights some crucial aspects of the implementation process. Read the interview
Successfully integrating UC into systems
Integrating UC into your IT landscape requires the help of a system integrator. There are many providers who can integrate a UC solution's standard communications features into your existing infrastructure. But more in-depth knowledge is needed to integrate UCC into the ICT environment. Read the article
Potential savings
UC: Cut the costs of communication and travel
Having heterogeneous hardware and software at sites spread around the world significantly increases support costs. Consolidating and centralizing these unwieldy systems saves money. According to a customer survey conducted by Microsoft, an integrated UC solution can reduce annual operating costs by 640,000 Euros per 1,000 employees. UC and web conferencing cut travel expenses by an average 650 euros per employee. Office infrastructure and software licenses offer additional potential for savings.
Interview: People still need better, clearer information
Chris Barnard, Associate Vice President of IDC’s European Telecommunications and Networking Group in Amsterdam, talks about unified communications and collaboration (UCC), explaining why some companies are still reluctant to invest and how generation Y is bringing Enterprise 2.0 to the workplace. Read the interview
Interview: Driving together is more fun
The financial crisis is restructuring the car industry: Only flexible companies are able to weather difficult times. But how do industry players manage to overcome outdated strategies and mindsets? Dr. Ferdinand Dudenhöffer, professor of automotive business and director of the CAR Institute at the University of Duisburg-Essen sat down to talk with us about the topic. Read the interview
Process optimization with Unified Communications & Collaboration
Communication is not only the basis for interaction at a personal level, but also the source of effective workflows in the business world. Process optimization is all about enabling communication that offers the best possible support for business processes. Read the brochure
Success stories
Unified Communications: Virtual collaboration
For the automotive supplier Veritas, teamwork between developers across all sites is business-critical. A highly secure UC platform allows them to collaborate on plans in virtual project rooms, with the help of web conferencing. For the German Bundesliga soccer club TSG Hoffenheim 1899, T-Systems integrated all communications tools into a single interface. Employees can convene conferences, know whether colleagues are available thanks to presence information and can communicate on an ad hoc basis via instant messaging.
Veritas: Virtual collaboration the world over
Automotive supplier Veritas opted for the web-based unified communication and collaboration solution PLATON and cut the number of business trips by over ten percent. Read the reference
TSG 1899 Hoffenheim: On the ball thanks to an end-to-end UC solution
Today, soccer matches are more than "just" an encounter between two teams. They are major events that are broadcast live to up to 208 countries - and this level of publicity means that a top league club needs highly professional technology.
Read the reference
Read the reference
Asklepios-Kliniken: "We'll demand more from our intranet in future"
In its intranet, Asklepios-Kliniken, a healthcare provider, is deploying a system that allows live conferencing between medical experts. This includes tried and tested instant messaging technology and video and audio contact between the participants. This enables them to view data simultaneously. As a consequence, doctors in different locations can analyze the same results and agree on further treatment. Read the reference
DAK: Efficient contact with over 6 million customers
T-Systems is converting the whole of DAK's voice and data network to a uniform IP technology. This involves standardizing telephony and call centers on the T-Systems multi-service platform (MSP). This new platform provides a telephone system that incorporates T-Systems' Business VoIP Select network and Business VoIP Agent call center functionality. Read the reference
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