The omnichannel Contact Center on-premises or from the cloud
From incoming calls, emails, and chat messages to communication via social media, the modern and intuitive Contact Center allows all customer communication to be managed centrally or via the Genesys Cloud. Contact center agents can thus offer their customers a personalized and service-oriented customer journey across all channels. Integrations in 3rd party applications enable optimal corporate communication in all directions.
Close customer contact with Genesys on-premises or in the cloud
In order to offer customers a unique customer journey from the very beginning, to advise them individually and personally, and to solve problems quickly, contact center agents need the right technology, ensuring smooth omnichannel communication. Contact centers are supported with adaptable and flexibly scalable contact center solutions – all centrally controlled in the cloud. This way, different contact methods can be actively and effectively managed.
The advantages for your contact center
- Holistic approach for optimized customer services
- Comprehensive view of customer interactions and integration into the applications of your company
- Increase customer loyalty through timely multi-channel communication
- New opportunities for customer interaction
- Increased efficiency in customer advisory services
- Consolidated cross-channel monitoring and reporting
Get up and running quickly with the Genesys Cloud. Long-term advantages.
We make the cloud contact center available for you and your agents quickly and easily. Whether you want to use the solution to complement a local Genesys Contact Center, or take advantage of it from the cloud. You can integrate the solution quickly and seamlessly into existing systems.
The intuitive user interface allows your agents to get started right away, eliminating the need for complicated training and workshops. All functions are available via a web browser. With Genesys, you get a cross-channel, cloud-based solution for superior customer retention and service experiences.