From incoming calls, emails, and chat messages to communication via social media, the modern and intuitive Contact Center allows all customer communication to be managed centrally or via the Genesys Cloud. Contact center agents can thus offer their customers a personalized and service-oriented customer journey across all channels. Integrations in 3rd party applications enable optimal corporate communication in all directions.
In order to offer customers a unique customer journey from the very beginning, to advise them individually and personally, and to solve problems quickly, contact center agents need the right technology, ensuring smooth omnichannel communication. Contact centers are supported with adaptable and flexibly scalable contact center solutions – all centrally controlled in the cloud. This way, different contact methods can be actively and effectively managed.
We make the cloud contact center available for you and your agents quickly and easily. Whether you want to use the solution to complement a local Genesys Contact Center, or take advantage of it from the cloud. You can integrate the solution quickly and seamlessly into existing systems.
The intuitive user interface allows your agents to get started right away, eliminating the need for complicated training and workshops. All functions are available via a web browser. With Genesys, you get a cross-channel, cloud-based solution for superior customer retention and service experiences.
