Adrián Ramírez holds an Information Technology Engineering degree from La Salle University and is a member of the Singularity Chapter Mexico after his participation on the Singularity University Executive Program in 2017.
Mr. Ramírez has more than 30 years of experience on IT and did join Grupo KUO in 1989 in a part-time scholarship program and continued in different positions. In 2004, he took the position of CIO and in 2014 the position of CIO & Shared Services. He was named CIO of the Year 2010 by Information Week Mexico.
After our initial analysis and creating a digital agenda for the group, we soon realized that transferring operations to the cloud would be a major and valuable part of our journey. Thinking about the future of the company and where we’re headed, we wanted a more flexible approach. We sometimes need to ramp up capacity from zero to 10 in a short space of time, and scale back down again quickly. So we wanted to define a strong cloud architecture that supported this level of flexibility, as well as pay-per-use pricing and the inbuilt security we’d expect. Another key decision factor was service levels. We needed a partner that really understands the differences and implications of having varied service levels. So not just saying ‘we offer 99.99 percent availability,’ but really understanding what this means and how to deliver it in practice. We also wanted a flexible financial model that offered pay-per-use and excellent scalability. Once we had selected three finalists, we started to look at other factors, too. For instance, it was important to have a partner that really understood the meaning of mission-critical operations. In the end, this was the main differentiator: T-Systems didn’t just deliver a solution, but really grasped the importance of running business-critical applications.
So once we had opted to partner with T-Systems, we began to work strategically on our innovation and digital transformation agenda. This involved a three-day workshop for senior executives where we explored industry trends and held conversations about the modern workplace and how it is changing. We also focused on how digital transformation generates business value and how we can harness this value for our company. Throughout the entire process, cyber security was one of our top priorities. We needed to train our executives to ensure they can protect our crown jewels in terms of our valuable business assets.
First of all, I can confirm that we definitely made the right decision in moving all our operations to a T-Systems cloud. Not only does T-Systems have the necessary experience to host both our SAP and non-SAP environments, but the provider also offers expertise in operations, processes and SAP basis. That is a significant benefit for us.
One of the primary concerns for our senior executives was security. Previously, we’d run everything from our data centers, so we had more direct control. When you move to a multi-cloud environment, the security threats multiply too. As everything can be impacted by a cyber security attack. But we have discovered a whole new level of security since teaming up with T-Systems – our landscape is much better protected than before, giving rest to any concerns our senior management may have had.
We’ve been working through our digital agenda since May 2018, and we’ve realized that T-Systems has a lot to offer and can contribute to our success stories. It’s a global company with knowledge, capabilities and experience in a wide range of industries and technologies. For example, we’re exploring the Internet of Things (IoT), Industry 5.0, new ways to manage inventory and 3D printing, and discussing how these new technologies can help us solve new challenges today and tomorrow. As we enter a new generation of business, we need to respond with new solutions and innovations that will help us stay ahead.
Over the last few years, we’ve been introducing applications that aid decision making and data harvesting. We now need to find ways of turning this information into insight. We have access to the data, but we are only just beginning to explore its true potential and value for the business.
Traceability, for instance, is becoming a hot topic in many of our industries – automotive, chemicals, and food for example. Developments like this put pressure on IT and present challenges. But as new technologies and solutions become available, we can leverage them to respond to trends and generate value. And this is where we need the input and expertise of our partners. Our IT team of 70 colleagues may be relatively small. But our partnerships make us stronger.
Since we work across so many industries, countries, and cultures, our partners needs to be aware of and respect the differences across our business units. We need a provider that can really listen and try and understand our needs and our remarkable diversity; one that really wants to learn about our business. We can’t possibly know and understand all the solutions available so we rely on T-Systems for support. They’re the experts in their business but we’re the experts in ours. Together, we can create synergies and dedicated measurable value.
More Information: www.t-systems.com (Spanish)