However, for Heinz Hirsch the concept of a hidden champion does not mean that much. “If you think so, that’s fine, but I don’t know whether we really are,” says the managing director of Hirsch GmbH, who runs the small company together with his wife in its second generation. It is obviously not important to him whether he is a champion. Much more important to him is the quality with which his machines and some 50 employees burn the right color onto the customer’s glass.
35 years ago, his father devised a lot of things here in Oberlahr himself and later developed them further over decades together with plant manufacturers and paint manufacturers. Heinz Hirsch also never gives up, always turning the quality screw. “When we started, there were no finished kilns on the market that we could simply install. We sat down, defined our requirements and then screwed, welded and assembled,” says Hirsch, looking back on the founding phase.
And the lacquers? They are also part of our success. For seven years, Hirsch has been purchasing the paint from the same manufacturer who produces the paints exclusively for the glass refiner. Hirsch says, “We only use the respective coatings for one customer. In this respect, it gives them a unique selling proposition that helps them to distinguish themselves from others on the market.” Important, because his clients include top brands whose glasses are not exactly inexpensive. Heinz Hirsch does not reveal who these customers are. This is a matter of honor and remains his professional secret. “Our customers simply don’t want it to become public that they don’t paint their glasses themselves. We respect that. In return most of our customers don’t depend on the price. First of all they are concerned with always receiving the same top quality. And that’s what we guarantee them,” says Hirsch.
Quality. This is the keywood when the glass refiner talks about new technologies in his production. Even up to today, Heinz Hirsch has never been satisfied with the quality of his products. He has to stick to it, explains the business economist: “The competition doesn’t sleep.” As a small-to-medium-sized company, he can only survive through top quality or else glassworks would try to enter the paint business themselves. This could also make sense, because if they paint the glass directly at the place of manufacturing, many work steps are spared. Anyone who travels to Westerwald for painting has to pack, transport, unpack, paint, repack and return. Nevertheless, most customers still come to us. They know that there is hardly anyone else who can do this anywehre near as well as we can,” says Hirsch confidently.
The lacquering of the glasses in the desired color and the selected color gradient is one thing. The other is the durability of the color. “Appropriate for dishwashers” is one criterion for the glasses. “Dishwasher safe” is better and self-evident for Hirsch. “There is no direct industrial standard for lacquered glasses,” explains Hirsch. However, porcelain are used for orientation: according to the German DIN standard 50275, plates, cups and terrines with colored decoration are “dishwasher-safe” if they can withstand more than 1,000 washes. “We had glasses tested and they survived 3,000 washes without damage. If we didn’t guarantee this, we wouldn’t get any more orders,” says Hirsch.
For better quality, he does everything in his power, for example he has been using the Internet of Things for several months now. He is gradually networking his kilns with measuring devices that record the internal temperatures of the kilns every ten seconds and send them to the cloud, or to be more precise, to the cloud of things from T-Systems. Here, the data is processed and the results displayed in an app. “We have already discovered so many new things about our ovens that we can use them to further improve our quality. And we can prove to customers that everything was fine during the burning process,” explains Hirsch.
Equipped with up to seven sensors, a networked IoT device measures the temperature at several points in the furnace. The correct and constant heat is decisive for the quality of the baked coatings: whether they survive dishwashers, do not soften during transport, or retain their brilliance for decades. “The lacquers must be bonded to the glass in the kiln within a defined temperature range of around 360 °F. If the temperature falls below a threshold value or exceeds the maximum temperature, the quality suffers. Or even worse, we can throw away an entire batch,” is how Heinz Hirsch describes the firing process. So far, the furnaces have only displayed a single temperature value for the entire distance of around ten meters. The principle is simple: If the temperature falls below the specified threshold value, the kiln heats up again to the upper limit. “The measurement results from the sensors have now enabled us to determine that the temperature in the ovens fluctuates far more than expected. And we can now find out directly where a burner has failed. Previously it had happened that the lacquered glasses came out of the oven and the paint was not properly burnt in,” says Hirsch.
The measurement data also helps the glass refiner as proof. It rarely happens that a customer complains about the quality of a batch. Then troubleshooting is called for. Was it the firing process or the varnish? The IoT values from the kiln now provide indications of possible production errors. Since the sensors measure the temperature at seven points, it can be traced over any period of time whether everything was OK during the firing process. Hirsch is also considering giving customers access to the measurement data in the future. “I can read the measurement data in an app on my smartphone. Our customers would then also be able to view the measurement results for their batches. That would be a special service with which we could further increase customer confidence,” believes Hirsch.
As in every manufacturing industry, the machines are also the heart of the company at Hirsch GmbH. They fail every now and then, and production comes to a standstill, the fault has to be found and a spare part needs to be found. “This can take several hours and in the worst case even days,” says Hirsch, “Our machines are unique specimens from a plant manufacturer. If something goes wrong, the right spare part is usually not immediately available.” With the values of the sensors on the IoT device, the small-to-medium-sized company hopes to be able to detect irregularities in the kiln earlier. “If a certain section in the kiln is too cold, this indicates a fault or even an impending failure of the entire kiln. Then, thanks to predictive maintenance, we can repair the kiln in a targeted manner and reduce downtimes,” hopes Hirsch.
Heinz Hirsch already has ideas on how to use IoT solutions for transport, too. Tracking and tracing is the key word. Years ago, the glass refiner returned a shipping container full of processed top glasses to the USA for an American customer. When the customer took the goods out of the cartons on site, the color had partly run off and almost stuck to the hands. The experts puzzled over what had happened. In Oberlahr, the glasses had been individually inspected and put into the cartons in top quality. “We then found out that our container on the transport ship was exposed to the blazing sun for practically days. The heat in the container got so high that the paints began to soften. Although the batch was partially unusable, we now know what to look out for during transport,” says Hirsch. He sees a solution in tracking and tracing the transport. Hirsch believes, “When we equip the containers with an IoT device with GPS transmitter and sensors, we always know where our goods are, and we can monitor conditions such as the so-called crypto climate inside a container during transport. We also find out whether the container has hit the ground too violently somewhere.”
Thanks to IoT, Heinz Hirsch can now sleep longer. Up to this point, the glass refiner set the alarm very early in the morning for the control call at the plant. An employee starts up the furnaces there in good time so that the early shift can start work on time. “If I can’t reach the employee, I had to get out of bed and turn on the ovens myself,” says Hirsch. He won’t have to set an alarm in the future. The sensors take control and the app only sounds the alarm if the ovens remain cold at a defined time. Otherwise, Heinz Hirsch continues to sleep without interruption, turns over in bed and dreams of the advantages of digitization.
More Information: www.t-systems.com