Logo Dublin Airport
With the new Airport Management System from T-Systems, Dublin Airport is raising its information flow to a new level.


Passengers are happy about the fast handling, and the airport operators about a new quality of resource and information management.
When Dublin Airport Authority (DAA) decided to build a new terminal, it also intended to update the airport's IT at the same time. Since T-Systems had repeatedly accomplished smaller projects over the years to the customer's utmost satisfaction, a decision was taken in favor of the Flight, Airport and Resource Management System (FARMS) from T-Systems for the new Airport Operations System (AOS). The trust that had been established over all the years proved to be an excellent ingredient in the project.


Dublin obtained an integrated complete solution – from administration and comprehensive provision of airport information to resource optimization. T-Systems integrated upstream systems in the project, created interfaces to the billing systems, and implemented efficient review and approval processes.
The solution provided the airport with a secure and rapid information flow. Thanks to its flexible operating concept, employees were able to tailor their workplace to their specific needs, which ensured a high level of user acceptance.
The operators' costs are also slashed thanks to more efficient use of resources. Passengers benefit from a new quality of service and have more time to experience the airport with all its shops and services.
Dublin is currently implementing Eurocontrol's Airport Collaborative Decision Making Program (A-CDM). The A-CDM module from T-Systems' FARMS platform was the first choice.

More about Dublin Airport reference

  • Largest commercial airport in Ireland and home base of the airlines Ryanair, Air Longus and Aer Arann
  • Handling of 25 million passengers on 170 direct destinations with more than 57 airlines
  • Modernization and upgrade of facilities in the last years
  • Through modernization and upgrading of the airport, more ICT support was required
  • Data management needed to be improved
  • Efficiency in passenger handling needed to be improved
  • Systems should be implemented without disturbing the ongoing airport operations
  • Airport Operational Database (AODB) enables the airport to manage information and make it accessible for a variety of groups
  • Resource Management System (RMS) optimizes the allocation and management of resources
  • Integration of existing Enterprise Service Bus
  • Comfortable reviewing and approval system for billing purposes
  • Through the changes, information flow is enhanced and safer
  • Moreover, passengers‘ waiting times were cut and thus passengers can spend their time differently (more shopping, etc.) which results in higher passenger satisfaction
  • Improved resource management increases efficiency and leads to time and cost savings, so does the new improved billing process
T-Systems International GmbH

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