Logo Dublin Airport
With the new Airport Management System from T-Systems, Dublin Airport is raising its information flow to a new level.

DUBLIN AIRPORT (DUB): UPGRADE FOR AIRPORT OPERATIONS

Passengers are happy about the fast handling, and the airport operators about a new quality of resource and information management.
When Dublin Airport Authority (DAA) decided to build a new terminal, it also intended to update the airport's IT at the same time. Since T-Systems had repeatedly accomplished smaller projects over the years to the customer's utmost satisfaction, a decision was taken in favor of the Flight, Airport and Resource Management System (FARMS) from T-Systems for the new Airport Operations System (AOS). The trust that had been established over all the years proved to be an excellent ingredient in the project.

SOLUTIONS IN A SMART MIX

Dublin obtained an integrated complete solution – from administration and comprehensive provision of airport information to resource optimization. T-Systems integrated upstream systems in the project, created interfaces to the billing systems, and implemented efficient review and approval processes.
The solution provided the airport with a secure and rapid information flow. Thanks to its flexible operating concept, employees were able to tailor their workplace to their specific needs, which ensured a high level of user acceptance.
The operators' costs are also slashed thanks to more efficient use of resources. Passengers benefit from a new quality of service and have more time to experience the airport with all its shops and services.
Dublin is currently implementing Eurocontrol's Airport Collaborative Decision Making Program (A-CDM). The A-CDM module from T-Systems' FARMS platform was the first choice.

More about Dublin Airport reference

  • Largest commercial airport in Ireland and home base of the airlines Ryanair, Air Longus and Aer Arann
  • Handling of 25 million passengers on 170 direct destinations with more than 57 airlines
  • Modernization and upgrade of facilities in the last years
  • Through modernization and upgrading of the airport, more ICT support was required
  • Data management needed to be improved
  • Efficiency in passenger handling needed to be improved
  • Systems should be implemented without disturbing the ongoing airport operations
  • Airport Operational Database (AODB) enables the airport to manage information and make it accessible for a variety of groups
  • Resource Management System (RMS) optimizes the allocation and management of resources
  • Integration of existing Enterprise Service Bus
  • Comfortable reviewing and approval system for billing purposes
  • Through the changes, information flow is enhanced and safer
  • Moreover, passengers‘ waiting times were cut and thus passengers can spend their time differently (more shopping, etc.) which results in higher passenger satisfaction
  • Improved resource management increases efficiency and leads to time and cost savings, so does the new improved billing process
Contact
info.security[at]t-systems.com
T-Systems International GmbH

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