With the new Airport Management System from T-Systems, Dublin Airport is raising its information flow to a new level.
DUBLIN AIRPORT (DUB): UPGRADE FOR AIRPORT OPERATIONS
Passengers are happy about the fast handling, and the airport operators about a new quality of resource and information management.
When Dublin Airport Authority (DAA) decided to build a new terminal, it also intended to update the airport's IT at the same time. Since T-Systems had repeatedly accomplished smaller projects over the years to the customer's utmost satisfaction, a decision was taken in favor of the Flight, Airport and Resource Management System (FARMS) from T-Systems for the new Airport Operations System (AOS). The trust that had been established over all the years proved to be an excellent ingredient in the project.
SOLUTIONS IN A SMART MIX
Dublin obtained an integrated complete solution – from administration and comprehensive provision of airport information to resource optimization. T-Systems integrated upstream systems in the project, created interfaces to the billing systems, and implemented efficient review and approval processes.
The solution provided the airport with a secure and rapid information flow. Thanks to its flexible operating concept, employees were able to tailor their workplace to their specific needs, which ensured a high level of user acceptance.
The operators' costs are also slashed thanks to more efficient use of resources. Passengers benefit from a new quality of service and have more time to experience the airport with all its shops and services.
Dublin is currently implementing Eurocontrol's Airport Collaborative Decision Making Program (A-CDM). The A-CDM module from T-Systems' FARMS platform was the first choice.