“Our trust and satisfaction with T-Systems’ services prompted us to renew the contract early.”
Hendrik Claassen, Managing Director of HKD
Flexible voice framework contract
Working together with Deutsche Telekom and its big subsidiary T-Systems, the Church in Germany has big plans for the future.
A very close partnership which has been in place for years is now being expanded in the area of fixed line and mobile services. As part of the forthcoming switchover to All-IP, there are even plans to tap into and provide services for new target groups. The springboard for all this is the new framework contract for Corporate Voice Solutions between Deutsche Telekom and the Handelsgesellschaft für Kirche und Diakonie (HKD) (Trading Company for Church and Diaconal Work). Under the terms of the contract, HKD now oversees 12,000 fixed line connections for anything from analog to multiplex technology. As part of the project “Networks for Churches 4.0”, an even more comprehensive product, solution and service offer will be presented to end customers from 2016 onward. With this offer, the partners hope to position themselves even better on the market.
The three-year framework contract for Corporate Voice Solutions, which ended at the end of 2015, already provides the basis for switching to All-IP. With the contract for Corporate Voice Solutions, which was tailored to HKD’s needs by T-Systems, HKD can offer its end customers needs-based fixed line and DSL solutions, including automatic tariffs for fixed line connections. HKD also invoices end customers directly. In practice, both contractual partners work closely together. If - for example - a local authority contacts the Deutsche Telekom Group with an inquiry regarding three nurseries and a total of 10 telephone lines, this can be included in the HKD framework contract directly, or via HKD, and transferred to HKD’s service department.