A powerful network infrastructure connects Phonak’s 40 sites around the globe. Thanks to better response times, the hearing systems specialist has increased agility and cut costs.
Phonak: A scalable, high-performance network
Phonak, a rapidly growing company, needed a new, more powerful global voice and data network infrastructure capable of accommodating future expansion. It also wanted to operate its applications centrally, accelerate response times, and allow a certain degree of freedom for individual sites. T-Systems was tasked with creating and operating a secure wide area network (WAN) on the basis of MPLS (Multi-Protocol Label Switching) technology. Phonak’s heterogeneous local networks, scattered all over the globe, were integrated into this state-of-the-art infrastructure, and all sites were hooked up to central data centers. All employees are now connected to the new network, and communicate securely thanks to encryption.
Streamlined workflows thanks to traffic prioritization
The global wide area network prioritizes time-sensitive applications and services such as SAP data, voice communications, and video conferencing over email traffic. This improves critical response times, which in turn accelerates workflows and strengthens international collaboration – saving Phonak time and money. The system also guarantees high availability for software used in sales and R&D. What’s more, the network can be expanded in line with mergers and acquisitions, and bandwidth can be scaled up and down.
The network is designed to accommodate future growth and protect Phonak’s valuable investment, and is in operation 24/7. A single point of contact and T-Systems’ service desk field the hearing systems specialist’s queries and trouble tickets. In addition, T-Systems monitors operations around the clock. Thanks to these measures, Phonak’s average time-to-resolution was reduced by over 50 percent, and the number of incidents by 50 percent.