No more waiting: new Voice over IP network from T-Systems.
SV SparkassenVersicherung's new Voice over IP network from T-Systems makes it easier for customers to reach service staff. Claims can be handled more quickly and operating costs for the voice network have been reduced.
Many companies still use traditional PABX systems. That can be a disadvantage. Especially when, over time, companies end up having to operate a number of different TC systems at several locations, raising their operating costs.
A new Voice over IP network has allowed Germany's largest insurer of building structures to reduce network operating costs and improve both flexibility and customer service. The VoIP network facilitates central management of 3,500 telephones at six locations.
In the customer service and claims department, a call center solution with high routing intelligence ensures that every customer reaches the right specialist for their request. The solution also provides the foundation for other innovative applications.
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