TeleClinic provides patients digital healthcare services 24 hours a day with a doctor or nurse via an app, website or telephone.
Logo TeleClinic
„Trust in the healthcare sector is paramount. IT security, data privacy and not to mention reputation of the provider were all high on list of our requirements.“
Patrick Palacin, founder and Chief Technology Officer (CTO) at TeleClinic.

TeleClinic: Medical consultations from the Open Telekom Cloud

No travel time, no waiting room, always available: TeleClinic provides patients digital healthcare services. For example: medical consultations 24 hours a day with a doctor or nurse via an app, website or telephone. The technological foundation for it all: The Open Telekom Cloud.
What if patients could speak to a doctor without ever entering a waiting room? Instead, they could have a private consultation with a medical professional anywhere at anytime when needing fast and effective advice. It’s that vision that the founders of the Munich-based start-up TeleClinic hoped to realize with their business idea. They now provide a virtual doctor’s office from the cloud: Via the company’s website, its own proprietary app or the good old telephone, patients can receive competent medical consultations with nurses and doctors.
In order to make its vision into reality, the young start-up first had to find a suitable cloud platform. That was no easy task, since a medical service has to process and save sensitive information. “Trust in the healthcare sector is paramount,” says Patrick Palacin, founder and Chief Technology Officer (CTO) at TeleClinic. “IT security, data privacy and not to mention reputation of the provider were all high on list of our requirements.”
That narrowed down potential providers for TeleClinic to just a very few. “Our business model is based on cooperation with health insurers,” explains Palacin. “That eliminated the majority of American providers immediately, because German insurers never would have accepted that.”
The Munich entrepreneurs found exactly what they were looking for in a provider with Deutsche Telekom. TeleClinic successfully applied for the telco’s start-up program TechBoost, which was first inaugurated back in March 2016: Deutsche Telekom provides entrepreneurs qualifying for TechBoost €100,000 worth of IT capacity from the Open Telekom Cloud. The company also becomes a useful partner helping the start-up with its extensive sales and marketing expertise. “That gave us the chance to kill two birds with one stone: Tap the secure cloud resources from a German provider with no financial risk while at the same time profiting from the good reputation of a respected company like Telekom standing behind us and our solution,” says Palacin.

Maximum data privacy and IT security

Since then, TeleClinic has used Deutsche Telekom’s certified German data centers for the backend operations of its website and app, as well as its telephone gateway. All data are sent encrypted into the cloud and are also encrypted while saved to a server. The Open Telekom Cloud’s high standard of IT security and data privacy has been certified multiple times. One of these certificates is the TCDP-1.0 (Trusted Cloud Data Privacy Profile), which confirms that Deutsche Telekom’s public cloud offering is one of the few cloud solutions currently on the market already fulfilling the technical requirements of the EU’s General Data Privacy Regulation (GDPR), which will soon become mandatory for companies.
“Furthermore, Telekom simply has the best reputation in the industry. For us, that was the best foundation to underscore the trustworthiness of our service, quickly continue to develop – and be prepared for further growth,” says Palacin.

Details on reference TeleClinic

TeleClinic wants to bring medical professionals and patients together more efficiently. The platform’s users can receive remote consultations via app, website or telephone. The Munich-based start-up already has more than 20 employees, some 200 doctors available for online consultations and six German health insurers as partners. The technological foundation for it all: The Open Telekom Cloud.
  • The start-up works with extremely sensitive data.
  • Firms in the healthcare sector have to work very hard to win the trust of health insurers and patients.
  • So TeleClinic sought a partner with an impeccable reputation offering the highest possible security standards.
  • TeleClinic applied for Telekom’s start-up program ‘TechBoost’ – and was accepted.
  • The young company now has access to €100,000 worth of IT resources from the Open Telekom Cloud.
  • Deutsche Telekom is also helping the Munich-based start-up with its sales and marketing.
  • TeleClinic benefits from the Open Telekom Cloud’s reputation as a trustworthy platform offering the highest standards of data security and privacy.
  • With Deutsche Telekom as a partner, the entrepreneurs found it easier to negotiate with insurers.
  • TeleClinic now has the best possible technological foundation and optimal standing to establish its services on the market.
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