Digitized omni-channel communication from the cloud
The sending out of millions of account statements and financial documents to end customers incurs enormous costs every year.
Failure on the part of financial and insurance companies to comply with the legally defined duty to inform can result in highly damaging penalties. Standardized, digital E2E solution based on ImageMaster® Postbox and T-Systems’ data center. Integration of company-specific processes and authentication methods. Management and audit-compliant archiving of documents. Flexible provision of documents across all communication channels. Compulsory printing enforces compliance with duty to inform.
Trends & drivers
ImageMaster® Postbox as a standardized plan-build-run solution – from implementation through to operation
Platforms, networks and big data technologies facilitate digitization in the banking and brokering sector. End customers are tending more and more toward digital communication channels that offer speed and flexibility.
Reduced costs through reducing physical post to a minimum. Individualized customer communication through the flexible provision of documents via different communication channels (end-customer portal, by email/De-Mail, letter). Compliance to legal regulations through audit-compliant archiving.
The solution & USPs
Integrated, cloud-based end-to-end solution for audit-compliant archiving and management of end customers’ financial documents
Implementation of postbox on the basis of T-Systems' ECM solution ImageMaster®
Simple integration in company-specific processes and authentication methods