Per year, almost 3 billion packages are dispatched within Germany.
30 percent of recipients are willing to pay additional fees for more flexible services. Significant increase in B2C dispatches: plus 10 percent! Quick, efficient deliveries, lower rate of returns. Recipients can influence the delivery process. Optimization of delivery areas based on volume of packages. Increased first delivery rates result in increased customer satisfaction.
Trends & drivers
By integrating recipients and improving routes, T-Systems succeeds in optimizing package delivery services
Package transport services are increasingly characterized by flexibility and fast delivery times. Big data-based forecasting methods facilitate optimized, customer-oriented delivery and effective route planning.
Short transportation times, simple returns procedures and reduced postal costs. Higher first delivery rates, improved customer satisfaction and lower costs. Recipients want transparent delivery services and the ability to influence delivery time and place.
Automatic real-time messaging regarding delivery times
Recipients change requests can be responded to
Information for deliverer is automatically updated on tablets or smartphones
Optimized route planning that also takes external factors such as weather and traffic into account
Based on the most effective rather than fixed routes
Turn-by-turn navigation for the deliverer
Agile development through internal start-up PaketChef