Once the Cloudifier’s Design and Transformation phase is complete, company applications can be operated from the cloud. T-Systems operates and maintains IT applications responsibly, from hardware, user support and maintenance to the continual modernization of the software (Application Management & Modernization), including specialist advice. The ICT service provider attaches great importance to a zero defect culture: the Zero Outage concept promises maximum IT availability in the data centers and top-quality managed IT services. The target platforms for the applications are the T-Systems Dynamic Cloud Platform in the private cloud, the Open Telekom Cloud and partner cloud systems from the public cloud or the hybrid cloud as a combination of private and public cloud services.
Special right of termination for dynamic SAP solutions
In contrast to IT outsourcing, for dynamic SAP solutions the following applies: the company can terminate the IT services at any time once the applications have been migrated to the cloud and the hypercare phase is over. The special right of termination applies to new and existing customers.
With regard to business processes in companies, two factors are crucial: quality and security. This applies in particular to managed IT services and IT solutions sourced from the cloud. T-Systems has always taken these factors into account. In the Experton Group’s Cloud Vendor Benchmark 2016, T-Systems and Deutsche Telekom are in top positions in various categories including Managed Private Infrastructure-as-a-Service and Cloud Workplaces. With the new Open Telekom Cloud, customer data is hosted in highly secure data centers in Germany, and is subject to strict German data protection laws – not only with the private cloud model but also with the low-cost, scalable public cloud model.
Zero Outage, the quality program from T-Systems, guarantees IT and TC quality for IT outsourcing for example with highly secure twin core data centers offering maximum reliability and an availability of up to 99.999 percent. T-Systems’ active risk management focuses on three areas: People, Processes and Platforms. Expert staff who are regularly trained and certified, standardized processes that increase efficiency and cutting-edge platforms offering high performance and availability help to ensure the quality of IT services. Around 140 managers on duty based throughout the world are available around the clock to ensure maximum IT service availability.
Customer satisfaction instead of long-term contract commitment
According to a customer satisfaction survey carried out by TNS Infratest in 2015, T-Systems was among the best ten percent of ICT service providers in Europe for the third time in succession. The T-Systems Cloudifier also helps to ensure the aspired customer satisfaction. The run-on-satisfaction principle for example excempts new Dynamic Services for SAP Solutions (DynSAP) customers from the vendor lock-in. As a result, they are no longer bound to a specific provider in the long term. With “Quit anytime”, existing customers can also benefit from this special right of termination when renewing their contracts. With DynSAP, the company receives a dynamically scalable computing service (pay-as-you-use) from the T-Systems private cloud, on top of SAP basic operation, selectable SLA classes (service level agreements) and add-on services.