The information and communication technology in the automotive industry is currently undergoing a paradigm shift towards digitalization. It is decisive for success to establish customer relationships while the customers’ requirements are constantly rising – today and in the future.
CEM Automotive - the connection between OEM, dealer, garage and customer
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This is where the solution Customer Experience Management Automotive (CEM Automotive) is tying in – a digital and mobile platform that connects all relevant stakeholders. All necessary Sales & Aftersales (SAS) processes are provided as Software as a Service (SaaS) both in a portal and in a mobile environment: globally from the secure T-Systems cloud, directly and 24/7. In order to guarantee this, we focus especially on user, vehicle, and location-based services. Mobile and interactive.