Accelerates digital transformation for Thomson Hospital Kota Damansara

Innovating and enhancing patient safety and experience

17 December 2020
  • Implement SAP ERP and healthcare offerings SAP  Patient Management and the SAP Cerner i.s.h.med solution
  • Set up ICT infrastructure on Azure public cloud
  • Innovating and enhancing patient safety and experience with a reliable single source and real-time visibility 
Thomson Hospital Kota Damansara logo

THKD appointed T-Systems Singapore, a leading provider and systems integrator of healthcare ICT solutions, to enable its digital transformation with the vision of enhancing patient experience, improving patient outcomes, and driving operational efficiency.

“Our vision is always innovating and enhancing patient safety and experience,” said Nadiah Wan, Executive Director and Group CEO, TMC Life Sciences Bhd., the parent company of THKD. “When we embarked on this expansion programme to add 400 beds, we decided to futureproof our offerings and embark on a digital transformation that would support our vision to provide patient centred services and integrated, value-based healthcare.”

With this vision, THKD management is exploring solutions to address the rising healthcare demand and digital needs. The first phase of the digital transformation started in November 2020 and is expected to be completed in 2023. T-Systems will implement SAP ERP and healthcare offerings SAP  Patient Management and the SAP Cerner i.s.h.med solution, while also setting up the medical group’s digital infrastructure on a public cloud.

Nadiah Wan

We partnered with T-Systems because they have a proven track record of implementing SAP for Healthcare solutions in Southeast Asia and Europe with an end-to-end solution that optimizes operational efficiency in the finance, procurement, revenue cycle management and EMR functions. 

Nadiah Wan, Executive Director and Group CEO, TMC Life Sciences Bhd

T-Systems optimized accessibility for THKD with a real-time dashboard where staff could remotely access medical records, manage patient experience, order supplies and expedite the billing process – all in one place.

“Once the migration is completed, patients can receive their hospital bills within minutes instead of hours, which is a huge bonus to enhancing patient experience with THKD,” said Andy David, Healthcare Director at T-Systems. “Moreover, hospital staff can easily manage schedules, hospital equipment needs and supplies without consulting multiple sources, which results in bolstering the quality of care THKD can deliver for patients.”

I am very pleased that THKD has chosen T-Systems for their digital transformation. By partnering with us to implement SAP for Healthcare solutions and set up ICT infrastructure on Azure public cloud, THKD will have a solid foundation to run hospital operations and in the future have the full scalability potential for new locations for quick roll-out and connection to the central backend.

Arkadiusz Czopor, Managing Director, T-Systems Asia South

Thomson Hospital Kota Damansara currently features 200 beds and over 100 trained medical and surgical consultants. Once the expansion is completed, the new facility will have a combined capacity of 600 beds, 12 state-of-the art operating theatres, 154 outpatient specialist clinics and an integrated cancer and nuclear medicine centre amongst other key tertiary healthcare services.   

We appreciate T-Systems setting a solid foundation for our expansion and digital transformation that is not only scalable to meet our growing needs, but also reliable and secure, too.

Nadiah Wan, Executive Director and Group CEO, TMC Life Sciences Bhd

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