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Case Studies

Fueled by the cloud

44,000 gas stations, 3.3 million barrels of oil and gas every day, a global fl eet of tanker ships, over 40 oil rigs, and more than 30 refineries – this infrastructure helps Shell provide a reliable fuel supply to 25 million consumers and businesses in 140 countries every day. But with the price of oil being a sensitive factor in the world economy, competition in the sector is fierce. To deliver on its goal of maintaining profitable operations across the group, Shell must be in a position to respond to changing circumstances with global strategies, and it must be able to implement these strategies rapidly and effectively at the local level.
Efficient communication and collaboration among Shell’s 135,000-strong team of in-house and contract staff and external suppliers is essential to make this a reality. To this end, Shell utilizes 45 Share-Point applications in a hybrid cloud. The solution consists of a combination of a private cloud comprising 500 servers in four T-Systems data centers across three continents and Microsoft Office 365 in the public cloud. Using an integrated search engine implemented by T-Systems, SharePoint users can seamlessly access business information, whether stored in the private or the public cloud.
154 terabytes – the volume of Shell’s legacy data repository, which T-Systems is transferring to the Share-Point environment during a phased migration.


Requirements_ Shell is a global group of energy and petrochemicals companies with about 92,000 employees in more than 70 countries that generated sales in 2013 of 451.2 billion dollars. The group supplies fuel to 25 million customers daily – making it vital to provide seamless communication and collaboration across borders. But in the gas and oil sector, where prices are crucial, there is a strong focus on costs. And at the same time, tapping new sources of raw materials in the farthest flung corners of the world (using legacy geological data, for example) is an expensive business. By deploying global IT tools, Shell aims to support local implementation of worldwide group strategies such as cost focus, whilst reducing communication and collaboration costs.
Jay Crotts, Shell Vice President and CIO for IT Services & Operation
Benefits_ Today, Shell can assemble virtual project teams at short notice, bringing together employees and suppliers based in all four corners of the planet. As a result, it is possible to address international challenges within a short time frame, whilst reducing communication and collaboration costs. Plus, the group has seen a signifi cant boost in agility: it can respond rapidly to changing requirements and accelerate the discovery of new sources of raw materials. To this end, it is essential to provide employees with quick and easy access to business information from across the globe.


Requirements_ Shell uses SharePoint to support collaboration between its 135,000+ in-house staff and suppliers, taking advantage of both the scalability and attractive price offered by a public cloud and the security and availability of a private cloud.
Solution_ T-Systems provides the infrastructure and support for a hybrid cloud for Shell’s unstructured data and 45 SharePoint applications. The solution consists of a combination of a T-Systems private cloud, hosted in data centers in three continents and the Microsoft Office 365 service. A search engine provided by T-Systems fi nds information both in the private and the public clouds. T-Systems also provides a data migration factory which helps Shell to analyze its legacy data store and move 150+TB of valuable business data from the legacy stores to SharePoint.
IN SHORT: With data migration from legacy sources to SharePoint well under way, Shell benefits from the SharePoint platform in the cloud as a consistent, global collaboration tool for secure access to an ever-growing volume of business data and SharePoint applications, taking advantage of the constantly improved features of the Office 365 service as well as the security and flexibility offered by SharePoint hosted in the T-Systems cloud.
For information on the company
Headcount: 92,000 employees
Output: 3.3 million barrels every day
Revenue 2013: 451.2 billion US dollars
Transformation in 36 months