Whether voice, video and web conferences, e-mail, fax, contact center functions or instant messaging: Unified Communications from the T-Systems private cloud unites all communication channels in a single user interface. Dynamic Services for Unified Communications consists of hardware and software from the leading providers, Cisco
and Unify, for the central services, integration services communications applications and devices. The UC solution in the T-Systems private cloud is operated exclusively in secure, high-availability T-Systems data centers
within Germany (or on-premise, if requested). High standards, compliant with German and EU norms, guarantee the performance and security of the solutions.
UC from the cloud only develops its real potential, however, when companies use it as an integral component for improving business processes. According to the study "The Forrester Wave™: On-Premises Unified Communications And Collaboration" from 2014, 69 percent of the surveyed decision-makers for network and telecommunications technology have integrated business applications such as enterprise resource planning (ERP)
and customer relationship management (CRM). T-Systems integrates the UC solution with existing ICT infrastructures and application landscapes. UC integration includes external networking, the automation of business processes, optimization of customer communications and connection of mobile employees – making UC functions accessible from workflow applications such as ERP and CRM.