Young woman passenger standing with headphones and smartphone in the modern tram

Powering public transport passenger experiences

Digital solutions to make customer journeys safe and seamless for game-changing results

How digital technology is transforming passenger experience?

Rising passenger numbers, aging public transport infrastructure, and lack of operational efficiency are just among a few challenges faced by the public transport industry today. Digitalization of public transport systems is the key to regaining momentum and ensuring a future-driven passenger experience. Our digital passenger experience solutions portfolio is the result of close collaboration with our customers and partners.

Enhancing passenger experiences: a new frontier in public transport

The heart of public transport lies in its passengers. Yet, delivering exceptional passenger experiences amid growing urbanization and diverse mobility needs presents a multi-faceted challenge. At T-Systems, we embark on a mission to reshape the way passengers interact with public transport. By leveraging cutting-edge technology and innovative solutions, we’re paving the way for a future where every journey is seamless, comfortable, and truly delightful.


Contact us for passenger experience solutions

For seamless transit solutions and experience with our expertise and passenger information services, contact us today.

Mobility solutions: multimodal and Mobility-as-a-Service

Our offerings encompass on-demand transport and ride pooling, alongside robust Mobility-as-a-Service (MaaS) platforms. These solutions empower individuals to seamlessly navigate multiple modes of transportation, from public transit to shared rides, all through a unified platform. Our innovative solutions are also dedicated to enhancing public transport accessibility and improving the passenger experience for individuals who are differently abled.

Enhancing the passenger experience: Passenger Infotainment

T-Systems takes passenger satisfaction seriously and aims to transform the travel experience. With our Passenger Information and Infotainment systems, we provide passengers with a seamless journey. These systems offer dynamic updates and real-time railway information, ensuring travelers are well-informed and engaged throughout their trip. Whether it’s updates on arrival times, entertainment options, or interactive maps, our solutions keep passengers connected and entertained.

Making better ticketing solutions

Our cutting-edge ticketing technology ensures a seamless and hassle-free ticket purchase process. With user-friendly interfaces and secure eTicket management, passengers can book and manage their journeys with ease. Furthermore, our expertise in Ticket and revenue settlement services, e-ticket security management, and expert ticket shop consulting empowers transport providers to create user-centric ticketing platforms, offering personalized promotions and loyalty programs to passengers. By leveraging our ticketing solutions, operators can streamline revenue management, reduce fraud, and provide travelers with a frictionless ticketing experience, ultimately contributing to a more enjoyable and efficient journey for passengers.

Mobile revolution

The future of mobility is digital, multimodal, efficient, and sustainable. It frees up resources without increasing capacities. More people get to their destinations faster and in a more environmentally friendly way. The benefits: They benefit from more links, better connections, shorter travel times, simple and flexible ticketing, more precise arrival and departure times, and vehicle sharing. With digitalization and state-of-the-art technology, T-Systems is sending out a signal to transport companies moving into the future of mobility in rail and local public transit.

Accessibility in passenger experience

In the dynamic world of multimodal mobility, it’s paramount to put the customer front and center for an exceptional passenger journey. Mobility-as-a-Service (MaaS) providers are leading the charge, passionately championing accessibility as the keystone of the entire travel experience. Through seamlessly designed app interfaces, real-time updates at your fingertips, and flawless connections between various transport services, MaaS providers are unwavering in their commitment to crafting a transport service that elevates every facet of your travel experience. In this exciting era of public transport operations, accessibility isn’t merely a concept. It’s the bedrock of a more inclusive, efficient, and enticing mobility landscape that you simply can’t afford to miss out on.

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