For logistics providers, the availability of a well-organised system is essential for an efficient package delivery process. If the system is down, delivery will be delayed. This will negatively impact the customer relationship and the company-internal processes. The customer, a global logistics company, approached T-Systems to create a solution that would enable effective monitoring of critical interfaces to their customer-facing systems.
T-Systems designed and deployed an AI-based real-time alerting system notifying all relevant channels (customer support, incident response team) in case of outages