"Compressed air as a service" is an fantastic example of how digitalization is changing existing markets and creating new ones. The company, one of the world's leading suppliers of compressed air management systems, recognized early on that its customers are not generally interested in machines, but essentially in an efficient compressed air supply. However, this concept represents a reorientation of KAESER's IT and processes.
With our new contracting model "Compressed air as a service," we are miles ahead of the competition. Since T-systems is taking care of the entire system as a fully managed solution - from enterprise mobility management, development, integration of apps through to application management, we are free to focus on our core business.
KAESER machines are in many countries all over the world and are dedicated to industry 4.0. The systems must be constantly monitored, and the extensive data evaluated in real time. Downtime means a loss of revenue - both for KAESER and its customers. Predictive maintenance models, which predict required maintenance long before a malfunction occurs, are indispensable. And to ensure that field staff are informed in good time and supplied with the right data on site, the solution must also work on mobile devices. Security is also a major issue. Firstly, because KAESER customers' production has to run continuously and, secondly, because sensitive data has to be protected.
KAESER's Industry 4.0 solution concept reads like a who is who of innovative IT, fully managed by T-Systems. KAESER's customers have an industrial PC with software for the Internet of things from SAP on which sensor data is collected and then transferred to T-Systems' machine-to-machine platform. On site at KAESER is an SAP HANA® platform equipped with the predictive maintenance solution from SAP for the early detection of faults and for scheduling maintenance. Thanks to Industry 4.0, service technicians or service partners all over the world receive their orders on their mobile devices from the SAP cloud. An enterprise app store has also been set up.
With this solution for industry 4.0 featuring predictive maintenance and mobilization, KAESER has achieved the highest possible operational reliability for its globally distributed compressors. Mobilization optimizes service processes and thus noticeably increases customer satisfaction. For customers, the solution not only means risk-free production, but also the first step into the digital factory - with "Compressed air as a service". Industry 4.0 at KAESER is a successful example of how state-of-the-art IT and communications technology can produce new, lucrative business models.
Digitalization is pervasive and changes everything. To shape the future, a reliable provider of digital services is needed. With an end-to-end approach from T-Systems, you can link your cloud, IoT, security, and connectivity measures with each other in an agile way.