Create a seamless customer journey across channels

Omnichannel experience for enhanced personalization and loyalty

Transform fragmented journeys into a unified experience

Inconsistent interactions harm brand loyalty and sales for automotive companies. We help dealerships and manufacturers overcome these challenges by crafting seamless omnichannel customer journeys. Our IT solutions integrate data, automate personalized workflows, and empower you to create innovative digital experiences.

Navigate the challenges of modern consumer expectations

Auto dealerships are struggling to meet the customer demands for real-time and seamless interactions across online platforms. The shift towards digital engagement adds complexity to managing customer relationships, while declining brand loyalty in the automotive market makes it harder to retain customers. Traditional sales methods are further challenged by the need for secure, compliant face-to-face consultations.

AI solutions for better sales interactions

As consumers expect seamless online, virtual, and real-time responses, such expectations necessitate that dealers adapt swiftly, by integrating sophisticated technologies and ensuring robust data management. T-Systems’ AI Sales Avatar helps bridge this gap by processing inquiries in real-time with a completely new and personalized concept of a virtual car dealership, enabling cross-selling.

Establish your own brand community

Brand loyalty is declining in the automotive market due to the availability of multiple options. Therefore, it’s crucial for brands to maintain an active online presence and continuously engage with their customers. Our ‘Plug and Play Brand Community Management’ solution enables you to establish your own brand community with features like a newsfeed, group chat, and an admin panel.

Digital system for transferring documents and files online.

Manage content in one place using OneSource

Product information silos are a nightmare for any company. They create communication gaps within teams and distort product positioning in the market. T-Systems OneSource provides a centralized platform for companies to make their product information available for both internal and external use in a consistent and approved manner, through a modern web front end or technical interfaces.

Enhance the client journey

Interested in our solutions for integrating data, automating workflows, and innovating digital experiences with T-Systems? We'd be happy to provide more information.