T-Systems’ finance teams struggled to find information across countless policies and manuals. To solve this, a GenAI-powered knowledge bot was built. Now used by over 160 users accessing more than 120 documents, it drives faster decisions, boosts accuracy, and improves processes, while meeting strict legal and security standards. Built with low-code tools, it went live in just one month.
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Martin Kreer, Commercial and Financial Deal Manager at T-Systems, shares how the GenAI bot helps over 160 users quickly access more than 120 documents, boosting quality, speed, and accuracy to 99.5%. This GenAI solution shows how AI brings real efficiency to enterprise operations.
