a) Processing for the provision of the digital service, which is based on legitimate interest (Art. 6 para. 1 f GDPR, §25 para. 2 no. 2 Telecommunications Digital Services Data Protection Act (Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz – TDDDG))
b) Other: Additional personal data, such as your name, address, telephone number, or email address, is not collected unless you provide this information voluntarily.
c) Newsletter: Here you will find further information about the newsletter.
Some of the offer pages contain links to other websites as well as icons of social media networks (such as Facebook, Google, YouTube, Instagram, X, Pinterest, Xing, or LinkedIn).
Links to other websites are marked with the symbol . By clicking on these links or the corresponding icon, you will be directed to external information pages or to the company website of the selected platform. The social media platforms and third-party content providers that can be reached via the icons or external links provide these services and process their data under their own responsibility. To ensure that you have full data control, the external links and icons used do not establish direct contact between the respective social network and the visitor until you actively click on the button.
By clicking on the external links and the links of the icons (Art. 6 para. 1 a GDPR), the following data may be transmitted to the persons responsible for the externally linked websites or social media providers: IP address, browser information, operating system, screen resolution, installed browser plug-ins such as Adobe Flash Player, previous website if you followed a link (referrer), the URL of the current website, etc.
We want you to enjoy using our digital services and to make use of our products and services. In order for you to find the products that interest you and to enable us to design our digital service in a user-friendly manner, we analyze your usage behavior in a pseudonymized form. Usage profiles are created within the framework of legal regulations. In the following, we provide general information about the various purposes of processing. Via the “Consent to data processing” query, which appears when you access our digital service, you have the option to consent to processing or to refuse it in part or in full. Processing that is necessary for the provision of the digital service (see explanation above under 1.) cannot be refused.
a) Basic functionality of the digital service
These processing operations are always active and necessary for the digital service to function properly.
| Company | Purpose | Storage duration | Country of processing |
T-Systems | Operation | Session cookie | Germany |
T-Systems | Forms | Session cookie | Germany |
T-Systems | CMS functionality assurance | Session cookie | Germany |
Data processing by our partners
b) Optional processing
This processing is used when you use additional functions, such as the chat. The possible functions are explained in section 1 of this data privacy information. The legal basis for this processing is §25 para. 1 TDDDG, Art. 6 para. 1 a GDPR, or in the case of third countries, Art. 49 para. 1 a GDPR.
Data processing by our partners
c) Analysis by T-Systems International GmbH
We use cookies and analytics technologies to develop a better understanding of how our digital service is used. They help us to optimize our digital services. For example, we can determine how many people visit our service generally or a particular service. They are also useful for statistical evaluations that show us how our digital services are used. The analysis is based on pseudonymous information. The legal basis for this processing is §25 para. 1 TDDDG, Art. 6 para. 1 a GDPR, or in the case of third countries, Art. 49 para. 1 a GDPR.
Data processing by our partners
d) Marketing by T-Systems International GmbH
We use this processing to show you relevant personalized advertising and content. Cookies and similar marketing technologies ensure that you only see ads that match your interests instead of random ads. We also use marketing technologies to check how well an advertisement is received by users. This enables us to constantly improve our advertising. These marketing technologies are also used on the websites of our advertising partners. This is called retargeting. This means that we can also show you suitable advertising in other digital services. We use marketing technologies to create pseudonymous profiles about the content and ads you view. This information helps us to understand what you are interested in. It also enables us to present you with relevant advertising in other digital services. The legal basis for this processing is §25 para. 1 TDDDG, Art. 6 para. 1a GDPR, or in the case of third countries, Art. 49 para. 1a GDPR.
Data processing by our partners
e) Analysis by our partners
This processing helps us and our partners to improve our services. We use cookies and analysis technologies in our digital services to help us improve our services. These technologies are also used by our partners who offer their services independently or under joint responsibility with T-Systems International GmbH. Data and information is transmitted to partners for analysis purposes, where it is partly processed for the partners’ own analysis purposes and merged with third-party data. This means that information about your use of the digital service is collected and processed in order to better understand and improve our products and offers. The legal basis for this processing is §25 para. 1 TDDDG, Art. 6 para. 1a GDPR, or in the case of third countries, Art. 49 para. 1a GDPR.
Data processing by our partners
f) Marketing by our partners
We and our partners use this processing to show you relevant personalized content. We and our partners use cookies and similar marketing technologies to present you with personalized advertising. Our partners act independently in some cases or under joint responsibility with T-Systems International GmbH. They use these technologies to collect data for marketing purposes. The data may be used for our partners’ advertising purposes, processed further, and combined with data from other sources. When you use our digital service, we create a profile. This helps us to show you advertising in other digital services that is tailored to your interests. We also measure the effectiveness of this advertising and collect further information about your online behavior. The legal basis for this data processing is §25 para. 1 TDDDG, Art. 6 para. 1 a and Art. 49 para. 1a GDPR.
Data processing by our partners
Data protection settings: You can return to your settings at any time to manage your preferences.
This data privacy information provides an overview of the items which apply to T-Systems processing your data in this web portal. Further information, including information on data protection in general is available at www.telekom.com/data-privacy-information.
You have the right to
a) request information on the categories of data processed, the purposes of processing, any recipients of the data, the planned storage period (Art. 15 GDPR);
b) request the correction or completion of incorrect or incomplete data (Art. 16 GDPR);
c) revoke your consent at any time with effect for the future (Art. 7 para. 3 GDPR);
d) object to data processing that is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation (Art. 21 para. 1 GDPR), stating these reasons at any time with effect for the future. You can object to data processing for direct marketing purposes at any time without stating these reasons (Art. 21 para. 2, 3 GDPR);
e) request the erasure of data in certain cases within the scope of Art. 17 GDPR – in particular if the data is no longer required for the intended purpose or is being processed unlawfully, or you have withdrawn your consent in accordance with (c) above or declared an objection in accordance with (d) above;
f) demand the restriction of data under certain conditions, insofar as deletion is not possible or the obligation to delete is disputed (Art. 18 GDPR);
g) data portability, i.e, you can receive the data you have provided to us in a commonly used, machine-readable format, such as CSV, and, if necessary, transmit it to others (Art. 20 GDPR);
h) lodge a complaint with the competent supervisory authority about data processing (for telecommunications contracts: Federal Commissioner for Data Protection and Freedom of Information; otherwise: State Representative for Data Protection and Freedom of Information of Hesse).
Data processors, i.e., companies that we commission to process data within the framework provided by law, Art. 28 GDPR (service providers, vicarious agents). T-Systems also remains responsible for the protection of your data in this case. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.
Cooperation partners who provide services for you or in connection with your T-Systems contract under their own responsibility. This is the case if you commission services provided by these partners from us or if you consent to the inclusion of the partner or if we include the partner on the basis of a legal permit.
Due to legal obligation: in certain cases, we are legally obliged to transmit certain data to the government agency requesting it.
Your data will be processed in Germany and other European countries. In some cases, your data is also processed in countries outside the European Union (i.e., in so-called third countries), currently for example: storage/hosting of customer data (excluding traffic data) by Amazon Web Services EMEA SARL, Microsoft Ireland Operations Ltd, Google Cloud EMEA Limited, Ireland, and Salesforce.com Germany GmbH in Europe. Only administrator access in the context of technical support is possible from the United States.
The following also applies: If data processing is performed in third countries, this only takes place if you have expressly consented to this or if it is necessary for the provision of our services to you or if it is provided for by law (Art. 49 GDPR).
Your data will only be processed in third countries if certain measures ensure that there is an adequate level of data protection (e.g. adequacy decision of the EU Commission or so-called suitable guarantees, Art. 44 et seq. GDPR, (see here).
The data controller is T-Systems International GmbH. If you have any questions, please contact our customer service or our data protection officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.
