Today, digitalization is ubiquitous (almost) everywhere in our society. Eight out of ten people aged 14 and over in Germany now use a smartphone (Bitkom 2018). This in turn has a strong impact on how we live, work, communicate, and consume.
These changes can also be observed in the public sector, of course. Citizens increasingly expect better accessibility and faster response times when dealing with authorities, for example. Here, too, IT needs to play an important role – in the administration of cities and communities, security authorities, and churches and social institutions, but also within science, teaching, and research. An international comparison shows that Germany is still lagging far behind in this respect, however.
But how can cities evolve into smart cities, which solutions aid police and fire brigades in their duties, how can the social sector be arranged in a modern way, and what is most important within science? Here, entirely new possibilities are being brought about through innovative cloud, collaboration, and network solutions and the Internet of Things.