T-Systems is positioned as a leader in all the three quadrants of the ISG ServiceNow report for Europe, which include consulting and implementation services, managed services, and innovation. With a focus on transforming user experiences, leveraging AI-driven solutions, and offering industry-specific services, T-Systems drives impactful business outcomes.
T-Systems continues to redefine business processes by combining ServiceNow’s Now Assist generative AI (GenAI) capabilities with their industry expertise. ISG analyst, Ashwin Gaidhani notes: “Clients can successfully transform their critical business operations using T-Systems’ guidance on ServiceNow, leading to improved user satisfaction and streamlined workflows. T-Systems is investing in creating an automation factory to offer more than thousands of Now Assist-powered chatbots.”
