IT service employees at Volkswagen process automatically generated tickets.

Robotic process automation for Volkswagen

Volkswagen relies on robotic process automation to shorten processing times in IT service management

Robotic process automation in IT service management at Volkswagen

T-Systems made an impression with the interplay of technology, processes, and efficiency potential. Kay Liebermann, Head of IT Delivery R&D and Quality Assurance at Volkswagen AG, and Michael Malenke, Head of Application Management Systems Engineering at Volkswagen AG, explain the benefits of robotic process automation (RPA) in the video.

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