At T-Systems, we leverage our deep expertise and extensive experience to enhance your ServiceNow operations, delivering a secure, resilient, and high-performance platform that fosters continuous innovation. Our global Center of Expertise and Innovation delivers best practices, consulting guidance, and daily support. Our team of experts is powered by standard products, low-code app development, and top-tier automation and integration capabilities.
As ServiceNow scales, sustaining performance and aligning the platform with strategic objectives requires seasoned oversight. The ServiceNow Application and Operations Management (S.AOM) solution by T-Systems delivers end-to-end managed services, expert consultancy, and AI-driven optimization from our global Centre of Expertise and Innovation. We streamline operations, control costs, and accelerate time to value. By unifying nearshore and offshore teams under a single point of governance, S.AOM empowers organizations to innovate, enforce consistent standards, secure their platform, and realize measurable ROI.
Organizations today face increasing challenges in managing their ServiceNow environments.
T-Systems offers a two-tiered support structure to ensure efficient and effective service. The 1st level support focuses on incident resolution, service request fulfillment, platform monitoring, and knowledge management. The 2nd level support provides deep expertise in ServiceNow customizations, complex incident analysis, change request implementation, and advanced troubleshooting. Our global best-shoring model leverages delivery centers in India, Germany, and Hungary, complemented by local client-facing capabilities in 20 countries, ensuring top-tier expertise across regions.
We provide expert advice on platform operations, observability, financial optimization and governance, and risk and compliance, aligning with your business outcomes and user experience goals. Our advisory and consulting services include top-tier (security) architecture and generative artificial intelligence (GenAI) consulting, integrating ServiceNow’s capabilities with the broader T-Systems GenAI offering. Our experienced team, comprising developers, consultants, and thought leaders, ensures innovation through purpose-driven automation solutions tailored to your needs.
