ServiceNow becomes business-critical as workflows expand across IT, HR, customer service, and field service. As the platform scales, sustaining performance and aligning it with strategic goals requires seasoned oversight. T-Systems’ S.AOM delivers end-to-end managed operations and AI-driven optimization to streamline operations, control costs, and accelerate time to value.
S.AOM is ServiceNow Application and Operations Management from T-Systems. It helps enterprises run, stabilize, and continuously improve ServiceNow through managed platform operations, governance, and ongoing optimization.
Deutsche Telekom/T-Systems has been a ServiceNow partner since 2014, combining long-standing platform experience with more than 380 certified ServiceNow experts, 24/7 German- and English-language support, and a delivery model spanning 20 countries.
S.AOM uses a two-tier support structure. First-level support covers incident resolution, service request fulfilment, platform monitoring, and knowledge management. Second-level support adds ServiceNow customization, complex incident analysis, change request implementation, and troubleshooting expertise.
T-Systems supports key ServiceNow capabilities including ITSM, ITOM, customer service management, HR workflows, field service management, low-code automation, and AI-enabled workflows such as Now Assist use cases.
The service model can include SIEM/SOC, identity and access management, privileged access management, vulnerability management, encryption and key management, business continuity, and internal controls, depending on the selected operating model.
Yes. With Sovereign AI on Sovereign ServiceNow, T-Systems supports ServiceNow automation, Now Assist, and GenAI use cases in a controlled sovereign environment. AI services can be assessed and implemented with data sovereignty, access control, and governance requirements in scope.
