In Saxony, the regional government commissioned the DRK Saxony with the task of building an infrastructure for the vaccinations in the area and to organize the mass vaccinations responsibly. 13 vaccination centers were built for around four million residents. In addition to this were mobile vaccination teams that carried out vaccinations in care homes and organized temporary vaccination programs in communities. The entire vaccination process is limited when carried out through traditional media like over the phone. The national number (116 117) for example is not designed to deal with a high load - neither technically nor in terms of the capacity of the telephone agents able to take the calls.
Without comprehensive digital support, a vaccination campaign of this complexity would not be possible. T-Systems has made the almost impossible possible under very challenging circumstances.
Rüdiger Unger, Chairman of the German Red Cross, Saxony Regional Association
SAP is used for the vaccine, inventory, and planning systems. The vaccine administrator controls the logistics in this way. Furthermore, the interconnection of the CVM with the planning system enables an alignment to be carried out between the availability of the various vaccines, vaccine recipients, and appointments. The mobile vaccination teams are also connected to the inventory management system through a ServiceNow-based solution for scheduling. Through an app, the mobile teams are connected to the system and can therefore be flexibly scheduled in real time. This app can also be used offline. The frequently changing political guidelines and decisions had to be implemented promptly into the vaccination management system. Traditional Scrum methods with fortnightly Sprints were not sufficient for the amount of agility required. The development team from T-Systems set up their own procedures for hyper-agile working that could meet the needs of the continuous short-term changes.