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HR manager checking data in the DTSE HR system

HR transformation through hyperautomation

Unlocking significant business value for Deutsche Telekom Services Europe with Pega hyperautomation platform

Deutsche Telekom Services Europe SE boosts HR efficiency by 80% with hyperautomation

Deutsche Telekom Services Europe SE (DTSE), serving the entire Deutsche Telekom Group, transformed HR operations by leveraging Pega's hyperautomation platform to modernize over 800 processes by 2025. The initiative led to a boost in HR efficiency, more than 50% shorter process times, and 80% automation of data input and calculations, while replacing a 15-year-old IT system without business disruption.

HR transformation for Deutsche Telekom Services Europe

Deutsche Telekom Services Europe SE, together with T-Systems, is revolutionizing HR operations by automating over 800 processes. Hyperautomation powered by Pega is leading to remarkable improvements:

  • Over 80% increase in HR efficiency
  • More than 50% reduction in process times
  • 8.4 out of 10 customer satisfaction score
     

Relevant solutions

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