Deutsche Bahn transformed passenger information a decade ago to prioritize travelers’ needs. In 2018, they introduced an automatic forecasting system, utilizing diverse data sources such as GPS, timetables, and AI to enhance accuracy. Now serving 1.8 billion passengers annually, the AI-driven system improves reliability by 25%, thanks to T-Systems’ big data expertise, ensuring smoother journeys across the network.
Dr. Thomas Walter, Product Owner Traveler Information at Deutsche Bahn and Uwe Urban, Service Delivery Manager at T-Systems, talk about the development of the forecasting machine over the years and the move to the cloud.
