Research shows that 80% customers are ready to switch brands, dealerships, and service providers for better experience. Therefore, companies must have the resources to integrate digital experience connected to all aspects of customer touchpoints. Using primary and secondary data to rethink the offerings, change operational and business models with customers at the center.
OEMs, dealerships, and service providers need seamless interlocking systems with digitalized workflows to enhance their own productivity and deliver great customer service experiences. They need solutions that can give 360° view of customer with ability to integrate all customer touchpoints to create memorable brand experience, digitally enabled sales and service experience. T-Systems offers a solution stack to meet all these requirements and more with -