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Digitalization of Madrid's public service

Launch of the Electronic Personnel On Board (ePOB) solution, a digital application to manage the city’s municipal population register

Elevating public services through digital transformation

Madrid, Spain’s capital and largest city, relies on Informática del Ayuntamiento de Madrid to drive its digital governance. As the city’s public IT department, it manages and modernizes key systems such as the electronic population register, ensuring efficient services for residents and supporting Madrid’s ongoing digital transformation.

Customer pain points

  • Maintenance of the electronic municipal population register
  • Digital infrastructure with obsolete functionalities and little exposure to the Internet
  • Need for an updated and standardized solution
  • Need for simpler and more accessible services

How T-Systems solved it

  • Implementation of the ePOB solution for Informática del Ayuntamiento de Madrid, one of the largest public IT organizations in Spain
  • Upgrading the electronic municipal population register of Madrid to the SaaS model
  • End-to-end solution in the SaaS model for more than 3 million inhabitants and 30,000 municipal staff
  • Transition from on-premises to the T-Systems private cloud

The collaboration with T-Systems will support us in the new multi-channel approach to citizen information management aimed at data management where automated and AI processes can be applied to generate value for both citizens and municipal services.

Sergio Caballero, Head of sector applications, Informática del Ayuntamiento de Madrid

Business impact

  • 100% Internet-based resident registry services
  • Fast and centralized access to data for timely self-services
  • Simpler, easier-to-use, and more efficient electronic administration services
  • Paperless services
  • Validation of data consistency and detection of duplicate inhabitants and other errors

Download our success story

About Informática del Ayuntamiento de Madrid

As the capital and largest city of Spain, Madrid is also the most populous city in the country, with approximately 3.4 million inhabitants. Informática del Ayuntamiento de Madrid is the  public IT department, responsible for the development, management, and operation of the city’s information and communication technologies.

Relevant solutions

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