Application landscapes have grown more complex, spanning SAP and non-SAP systems across private, public, and hybrid clouds. While traditional application management services (AMS) ensure stability, modern environments demand end-to-end control. T-Systems delivers application operations (AO) for any application on any cloud—T-Systems or hyperscalers—combining automation, AI, and sovereignty to ensure compliance, resilience, and cost efficiency.
Application operations is an end-to-end model that manages the full lifecycle of applications—from build and deployment to run and continuous optimization. It unifies development, platform, and operations into one model, ensuring consistent performance, resilience, and governance across hybrid and multi-cloud environments. This approach enables faster innovation while maintaining full operational control.
Traditional application management services (AMS) focus on maintaining and supporting applications. Application operations (AO) go further by integrating development, platform engineering, and operations into one continuous model. It enables automation, faster release cycles, and proactive optimization, ensuring applications continuously align with business and regulatory requirements.
We embed sovereignty into daily operations by controlling data residency, access, and operational processes. All activities are auditable, and evidence is generated automatically during runtime. This ensures continuous compliance with European regulations such as the General Data Protection Regulation (GDPR), Network and Information Security Directive 2 (NISD2), and Digital Operational Resilience Act (DORA).
Yes. We operate SAP and non-SAP applications across private, public, and hybrid cloud environments—whether on T-Systems platforms or hyperscaler platforms. Our unified operating model ensures consistent governance, security, and performance across all environments, enabling flexibility without compromising control or compliance.
As a premium supplier for RISE with SAP, T-Systems supports your full transformation journey—from initial assessment and migration to ongoing operations and optimization. We ensure seamless integration with your broader information technology landscape, provide secure and compliant hosting options, and apply automation and artificial intelligence to improve performance, availability, and cost efficiency.
Artificial intelligence (AI) enhances application operations through advanced observability, predictive analytics, and automated remediation. With artificial intelligence for IT operations and generative artificial intelligence (GenAI) capabilities such as IBM Sherlock, we enable intelligent incident detection, root cause analysis, and self-healing processes. This reduces manual effort, shortens resolution times, and supports the transition toward zero-touch operations.
