For regulated organizations, digital transformation requires more than just speed and automation. It also demands control over sensitive data, operations, and compliance. Sovereign ServiceNow on T Cloud combines the ServiceNow workflow platform with sovereign cloud infrastructure built for and operated in Germany and the EU, as well as integrated security services, and T-Systems’ end-to-end expertise.
Sovereign ServiceNow is the ServiceNow platform operated on the sovereign T Cloud infrastructure in Germany. It combines ServiceNow workflows, automation, and AI capabilities with data protection, security, and operational controls designed for German and EU requirements.
It is designed for EU organizations with strict sovereignty, compliance, and data-protection requirements, especially regulated sectors such as public sector, healthcare, and finance, where a standard public cloud model may not meet all needs.
Customer data remain physically in Germany in Deutsche Telekom data centers. The setup is designed to ensure that data remain subject to German and EU laws, with customer-data operations handled under German/EU operational control.
The offering supports key ServiceNow capabilities, including IT Service Management, IT Operations Management, Customer Service Management, HR workflows, Field Service Management, low-code automation, and AI-enabled workflows.
T-Systems provides ServiceNow consulting, implementation, integration, and ITIL-based operations, including a 24/7 German and English service desk, incident handling, request fulfilment, change and release management, and continuous improvement.
Start with a workshop to assess your process landscape, sovereignty needs, and automation potential. T-Systems can then help define a roadmap and validate value through a proof of concept, hackathon, or minimum viable product.
