Pronova BKK and T-Systems are launching a new era of digital healthcare services together: With the new service app, insured members will soon have access to a powerful, intuitive, and accessible digital platform for all matters related to their health insurance. Whether it's reporting sick leave, accessing bonus programs, or submitting reimbursement claims – the app brings health insurance services directly to the smartphone and makes them available 24/7.
“With T-Systems, we have a strong partner at our side to take our Pronova BKK app to the next level. This collaboration combines our innovative strength with T-Systems’ long-standing experience and reliability – to the benefit of our customers,” says Lutz Kaiser, CEO of Pronova BKK. “Together, we aim to set new standards for user-friendliness and future-readiness. Our goal is to noticeably simplify our customers’ everyday lives, seamlessly integrate digital services into their routines, and make communication as easy as possible.”
Digital healthcare must be centered around people. Together with Pronova BKK, we’re designing an app that delivers real value – for all insured individuals, regardless of age or limitations.
Gottfried Ludewig, Head of Public & Health Sector at T-Systems
The app is being designed and developed by T-Systems and Telekom MMS. It will launch on September 1, 2026, with a migration phase leading up to the deactivation of the previous app. Starting January 1, 2027, the new application will be fully available to all insured members. The contract covers development, implementation, and integration for a minimum of three years.
Key factors for awarding the contract included not only technical excellence but also a strong user-centric approach, modern design, and comprehensive accessibility. Throughout the development phase, customer feedback will be continuously integrated to ensure the app meets the needs of its users.
This collaboration is part of a shared commitment to the future of statutory health insurance – including joint innovation efforts in the alternus Zukunftswerkstatt, where both partners develop forward-thinking concepts for tomorrow’s healthcare.
With Pronova BKK, health insurance feels easy. Whether analog or digital – over 600,000 insured members and around 86,000 corporate clients rely on the outstanding service and dedication of 1,500 employees. For more than 200 years, Pronova BKK has helped shape the healthcare system of the future as a company health insurance fund. In addition to simple, fast, and transparent processes, Pronova BKK focuses on sustainable management. Learn more at: pronovabkk.de (website is available only in German)
