E-paper: Modernizing SAP Application Management

SAP operations are evolving as cloud services, SAP Business AI Platform including SAP BTP and AI reshape enterprise landscapes. T-Systems combines industrialized SAP Application Management, AI-powered support, automation and continuous service improvement to help organizations move from reactive support to proactive, business-focused operations.

• Why modern SAP Application Management must combine operational stability with continuous modernization
• Why cloud services, SAP Business AI Platform including SAP BTP and AI are changing SAP operations
• How the Transition–Accelerate–Innovate (TAI) framework structures the SAP AMS journey
• How T-Systems Smart ITSM supports ticket routing, incident enrichment and resolution recommendations

The e-paper provides a practical view of the TAI framework: establish the operational foundation, optimize steady-state delivery and continuously introduce innovation. It also shows how Smart ITSM, the T-Systems Digital Workforce, SAP BTP, automation and Continuous Service Improvement fit into the operating model.