Decisions about the ERP system used in the company are immensely important. After all, ERP has been an important linchpin for successful business processes for many years. In order to be able to react quickly to new requirements and make use of innovations in the future, companies must remain flexible. They should therefore set the course now for their successful SAP-based enterprise IT architecture and choose the SAP deployment model that is right for them.
The answer to the identified need may be a private cloud or a hyperscaler solution with AWS, Google Cloud Platform, or Microsoft Azure. The recommendation for the infrastructure is always based entirely on the added value for the customer. What might these advantages be? T-Systems delivers multi-cloud managed services for SAP applications that help our customers improve the efficiency, security, and performance of their business processes. A self-service order portal reduces the administrative workload for the customer's IT teams. SAP automation thus enables the accelerated provision of systems and updates through automated processes. The AI Operations Framework ensures proactive error detection and rectification using AI and machine learning – and thus secure SAP processes. Zero Outage also improves the reliability and resilience of SAP systems.
In addition to neutral consulting in the assessment, T-Systems can also take over the transformation to a private or public cloud and operations, realize implementation, and ensure reliable SAP operation. T-Systems Multi-Cloud for SAP Solutions offers predefined SAP templates for public and private clouds that meet the current requirements of SAP's reference architecture and are immediately ready for operation in order to carry out the cloud transformation quickly, in a high-quality and standardized manner. In addition, Managed SAP Services based on best practices and many years of experience with SAP projects worldwide, as well as many other optional service modules, are also on offer.
In general, the close partnership between T-Systems, SAP, and the hyperscalers is particularly valuable for customers. T-Systems is an integrator here, creating the basis for identifying new business opportunities, implementing co-innovations with customers, and successfully implementing digital business processes and new ways of creating value for our customers. This is demonstrated by projects such as Catena-X in the automotive industry.
Whether in the public cloud or hybrid cloud environments: Automation and artificial intelligence (AI) are particularly important when managing SAP applications. Against this background, T-Systems employs a so-called "self-healing IT infrastructure." The advantage: Our SAP teams do not wait for customer systems to malfunction. Instead, intelligent tools and technologies such as AIops help to identify potential incidents in the SAP landscape far in advance and eliminate them at an early stage.
In the area of SAP Cloud Application Management & Operations, automated measures are proactively taken to avoid incidents in 80 percent of all events that arise. The advantage: Customers do not have to act and can instead concentrate fully on their business and value creation.
With the help of automation, T-Systems has also improved the routing of service tickets: If the customer creates a ticket in a certain category, Service Management automatically checks whether the category is correct or whether the request should be assigned to a different division. In order to provide customers with faster feedback and further assistance, the ticket is immediately forwarded to the right contact person – thus improving the time-to-value. T-Systems' extensive SAP Knowledge Database forms the basis for efficient service processes.
Through automation, we ensure that our customers' SAP systems run stably and securely. Our reward for this: In the area of SAP Application Management & Operations alone, over 90 percent of customers extend their contracts with T-Systems.
Automation and AI are the key to analyzing and optimizing processes, thereby saving costs and time. Automation takes over certain recurring tasks for employees. It will not, however, take people's jobs. After all, it will not replace human skills such as empathy, which is so important for employee management. For T-Systems, the goal is therefore to preserve humanity even in the age of AI and automation and to use technologies meaningfully, for example, to support customers with their sustainability goals.
Speaking of sustainability: Companies have now recognized the need to operate more sustainably. Climate change, species extinction, and environmental pollution demand a rethink. Sustainability is also high on the agenda at T-Systems. For example, we use intelligent dashboards to measure the energy consumption of our datacenters and take appropriate measures to reduce it. The CO2 footprint can be reduced simply by cooling hardware more effectively.
At the same time, measures for greater sustainability are also becoming increasingly important for our customers. They are more often asking their IT service provider for sustainable managed services, environmental certificates, or climate-friendly energy concepts. This is because, as part of the ESG reporting obligation, they have to be transparent about how sustainable they are. T-Systems supports companies on their path to digital and sustainable development – with innovative technologies and in-depth SAP know-how. In this way, we are helping to reduce CO2 emissions and protect the environment.