ServiceNow is the most innovative company in the world according to Forbes. With its platform for Enterprise Service Management (ESM), it is specialized in digitalizing and automating end-to-end processes. Deutsche Telekom has been a valuable partner to ServiceNow since 2014 and is the only German service provider to offer several ServiceNow cloud models on the market – according to the requirements of customers from different industries.
When providing the ServiceNow platform from the Deutsche Telekom Cloud, T-Systems gives top priority to data security and compliance. As a managed service provider, T-Systems is also an Elite Partner of ServiceNow in the areas of sales, service, and technology and can offer the EMS solution with the latest features from the ServiceNow cloud. As a further cloud service, Telekom offers its value-added services in service support and service management, combined with the cloud service from the international ServiceNow data center. This enables T-Systems to serve its customers in various industries according to their individual needs as a trusted partner. From consulting and implementation to operation and ServiceNow application & operations management, T-Systems supports its customers end to end with optimal use of the ServiceNow platform.
Companies often start off with IT service management. The platform can act as a comprehensive control center for internal and external service requests along a company's entire value chain, including customer service management, business management or cross-cutting issues such as security operations, IT operations management, asset management, as well as governance, risk management, and compliance (GRC).