White paper: Keeping the wheels turning

Logistics leaders face rising disruption, labour shortages and pressure for faster, more transparent operations. This white paper shows how connected workflows, automation and AI help turn fragmented systems into resilient, intelligent operations, with T-Systems and ServiceNow as transformation partners.

Learn how logistics enterprises can move from reactive operations to intelligent, connected execution.

• Why logistics is becoming a strategic driver of resilience and customer experience
• How fragmented systems, manual processes and limited visibility erode margins
• Where automation, AI and ServiceNow workflows create measurable operational value
• What real-world examples from transport, aviation, mobility and infrastructure reveal
• How T-Systems supports scalable, compliant and AI-enabled ServiceNow transformation

The white paper outlines a practical transformation path for logistics organizations: unify fragmented service environments, standardize IT Service Management (ITSM) and workflow processes, create real-time visibility through a central Configuration Management Database (CMDB) and extend automation into high-impact areas such as warehouses, fleet maintenance, HR, risk and compliance.

It shows how connected data and AI-enabled self-service can reduce manual effort, improve governance and make operations more predictable.

¹ Allied Market Research: Logistics Market, market research report, 2025, Allied Market Research
² Search Lab: Logistics and Supply Chain Statistics 2026, article, 2026, Search Lab
³ Supply Chain Dive: Smart moves to prepare supply chains for geopolitical disruption, sponsored article, 2025, Supply Chain Dive
⁴ ServiceNow: Deutsche Bahn customer story, customer story, ServiceNow
⁵ ServiceNow: Airbus customer story, case study, ServiceNow
⁶ ServiceNow: Uber customer story, customer story, ServiceNow
⁷ ServiceNow: Transurban customer story, customer story, ServiceNow