The report highlights two major shifts shaping Germany’s workplace: the permanence of hybrid work redefining office culture, and the rise of artificial intelligence (AI) from a niche to a strategic core. With “AI made in Germany” driving the national policy, agentic AI is emerging as a true digital team member. Organizational success now hinges on an AI-first mindset, curiosity, and a seamless digital-physical work ecosystem.
Deutsche Telekom has been recognized by ISG as a leader in all six categories of the report—one of the few vendors to achieve this distinction. The recognition reflects its end-to-end capabilities together with T-Systems. The six quadrants evaluated cover: workplace strategy and enablement services; collaboration and next-gen experience services; managed end-user technology services; continuous productivity services (including next-gen service desk); productivity, smart and sustainable workplace services, and AI-augmented workforce.
