The legacy disconnected systems in retail are cumbersome, inefficient, and manual, hence prone to error. The lack of tools to manage tasks efficiently results in poor employee experience, a stressful work environment, and a high staff turnover rate. Our in-store task management solution automates tasks via a centralized platform, thus improving employee satisfaction and staff retention.
Magenta Task Management is a ServiceNow platform-based solution that facilitates transparency and efficiency in complex tasks such as campaign management. The solution automates mundane and repetitive tasks with real-time reporting capability. The user-friendly applications enable better staff efficiency, leading to enhanced customer satisfaction.
Visual merchandising campaigns often suffer from fragmented communication and increased errors due to disconnected systems. Magenta Task Management solution offers a centralized platform for all stakeholders to access, update, and share information. This ensures consistent execution of guidelines, real-time visibility into the task progress, and proactive management. It reduces costs with streamlined resource allocation and enhances the impact of merchandising campaigns.
The Magenta Task Management solution manages requirements, feedback, and documentation, facilitating seamless communication and organization of internal store processes and support from other departments. Deviations are efficiently reported and documented, ensuring control and transparency across branches and headquarters. Fast, centralized communication enhances implementation quality through clear responsibilities, leveraging tools, sensors, and AI for enhanced operational benefits.
The Magenta Task Management solution enhances customer satisfaction and employee engagement by aligning tasks with the customer journey. This approach delivers personalized experiences, optimizes operations, and resolves issues promptly. Integrating task management into the employee journey empowers frontline staff with streamlined workflows and continuous development, fostering a motivated workforce and driving business growth.
ServiceNow offers a comprehensive platform for managing retail operations, with robust analytics driving continuous improvement. As an elite ServiceNow partner, T-Systems excels in consulting, implementation, and managed services. Recognized by ISG, T-Systems ensures exceptional support. Together, they enhance customer and employee experiences, driving retail success.